TERMS & CONDITIONS (For 4 Wheeler)

BASIS OF CLAIMING SERVICE/BENEFIT SETTLEMENT UNDER THE PROGRAM

How to Request Assistance

In the event of a breakdown or accident, simply call the 24x7 Roadside Assistance on the Toll Free Number* 1800 212 1833 (*In case of difficulty in reaching this toll-free number from your phone network, please dial 02614390007 Call charges apply)

Always be with the following information in hand when you call for assistance:

• Your name and registered contact number
• RSA subscription number
• Vehicle Registration number
• Vehicle identification number (Vin no. / Chassis no.)
• Vehicle Model
• Date of purchase of vehicle
• Description of the problem
• Exact location of vehicle

COVERAGE

The roadside assistance is a nationwide service provided to mobilize vehicle which has become disabled due to unexpected break- down. While providing roadside assistance, we carry out temporary repairs and not regular maintenance which are normally carried out at authorized workshops.

DEFINITIONS, TERMS AND CONDITIONS

The following words or terms shall have the meaning ascribed to them wherever they appear in this Program, and references to the singular or to the masculine shall include references to the plural and to the female wherever the context so permits:

1. "Benefits" means services and/or interests to be extended to the customers covered under the program.
2. Covered Vehiclemeans private passenger four wheelers for which this Roadside assistance program has been purchased by the customer, henceforth in this document the words "Covered vehicle" and "vehicle" may be used interchangeably and both shall be construed to mean "Covered Vehicle" only
3. "Customer" means the driver and / or passengers (maximum number of persons covered equals to the number of people the vehicle could legally carry) travelling in the Covered Vehicle at the moment of immobilization.
4. "Cover" or "Coverage" means entitlement to enjoy Roadside Assistance Services under the Program
5. Breakdown/ covered event means a covered vehicle is immobilized due to : -
• Mechanical or electrical breakdown
• Road Traffic Accident
• Pilot Error
• Fuel Problems: out of fuel, incorrect fuel, or contaminated fuel
• Key problems: locked keys or lost keys
• Tyre problems: Flat Tyre change, bolts or valve related issues
• Flat Battery - Jump Start

1. Assistance will be provided within the Covered Area wherever the Customer is (i.e. at home, at roadside, on the highway, in a parking lot, etc.) as long as he is not already at a vehicle brand authorized Service center, repair or service workshop or under police custody
2. Subscriber means the person who enrolls into this Roadside Assistance Program
3. Company means HRA Assistance (India) Pvt. Ltd
4. Program means the proposal, the Schedule, the program document and any changes (if any) made to the program document and duly endorsed by the company attaching to or forming part thereof either on the effective date or during the program period.
5. Program Period / coverage period means the period commencing from effective date as shown in the Schedule and terminating at midnight on the expiry date as shown in the Schedule. The program period for the Roadside Assistance program will be either 12 (twelve) months or 24 (twenty four) months from the program start date as mentioned in program certificate.
6. Subscription Feemeans the amount to be paid by the subscriber to get enrolled under this Roadside Assistance Program. The subscription fee should be in INR.
7. Program Purchase Datemeans the date when the subscriber enrolled into the Roadside Assistance Program. The maximum age at entry of the vehicle to this roadside assistance program will be as per the plans chosen by the customer.
8. Program Start Date means the date of commencement of coverage under the program. The program start date will be after 7 (seven) days from the program purchase date.
9. Program End Date means the coverage end date of the program. The Roadside Assistance Program shall be valid for a period of 12 (twelve) months or 24 (twenty four) months from the Program start date as mentioned in the program certificate.
10. Program Period / coverage period means the period commencing from effective date as shown in the Schedule and terminating at midnight on the expiry date as shown in the Schedule. The program period for the Roadside Assistance program will be either 12 (twelve) months or 24 (twenty four) months from the program start date as mentioned in program certificate.
11. Subscription Feemeans the amount to be paid by the subscriber to get enrolled under this Roadside Assistance Program. The subscription fee should be in INR.
12. Program Purchase Datemeans the date when the subscriber enrolled into the Roadside Assistance Program. The maximum age at entry of the vehicle to this roadside assistance program will be as per the plans chosen by the customer.
13. Program Start Date means the date of commencement of coverage under the program. The program start date will be after 7 (seven) days from the program purchase date.
14. Program End Date means the coverage end date of the program. The Roadside Assistance Program shall be valid for a period of 12 (twelve) months or 24 (twenty four) months from the Program start date as mentioned in the program certificate.